Warranty and Returns

Limited Product Warranty: Our products are made to ensure satisfaction and service during the natural life of the product. So the natural life of the case will vary depending on product usage and care. Collectionbox.com.au warrants to the original purchaser that its products will be free from defects in material and workmanship for a period of 360 days (unless stated otherwise under product's description) from the original date of purchase.

This limited warranty does not cover defects from product misuse, product neglect, product abuse, product tampering, product alterations and unauthorized product repairs. The limited warranty also does not cover improper cleaning/care of your product. For proper care, please refer to the manufacturer's website, or contact manufacturer directly. collectionbox.com.au reserves the right to repair or replace the product if limited warranty applies. Furthermore, this warranty does not cover any consequential damage to a person or property other than the product purchased.

Returns Policy
We try to ensure descriptions we provide are accurate and clear, but manufactures are constantly making improvements or cosmetic changes. We also describe the purpose for which goods are sold. If you want to use the goods for some other purpose, you must satisfy yourself in advance that the goods will meet that purpose.

There are a number of reasons why goods we have supplied may be unsatisfactory. If goods do not meet the description in some significant way that is to your detriment, or the goods are clearly not fit for the purpose we have described, of if the goods have arrived damaged or faulty (other than due to damage in transit) then we will accept their return for a refund of the price paid including shipping for the items affected, providing you notify us within 7 days of receipt.

If you are a consumer, you can also return goods at your expense within 7 days of receipt for any reason.

You must look after the goods before returning them, and ensure they are returned in the condition your received them, with packaging.

If you do not notify us within 7 days that you wish to return the goods, then you have accepted them. However, if you are a consumer and within 12 months of supply you find a fault that was present when the goods were supplied, then we will consider that to be a fault on the date they were supplied, unless we can show that was not the case. In such cases we will accept return for a refund of the price paid for the items affected.

If goods develop a fault within one year, we will offer a REPAIR or REPLACEMENT at our choice otherwise a CREDIT NOTE valid for 12 months, but it is your responsibility to return faulty goods to us at your expense for repair. We do not offer a replacement during repair of faulty goods unless you have separately arranged an on-going maintenance contract which provides this. As such you have a choice of levels of service in the event of a fault with goods supplied.

If you requested a return due to product incompatibility or change of mind and the good supplied was previously quoted and accepted or if the quantity for any SKU is more than 10, you will be charged 20% restocking fee from the total invoiced value of the goods. You need to ensure to read the product description before requesting a quote or when placing an order. Ordering correct product is full customer's responsibility.

To clarify, with the exception of death or personal injury resulting from our negligence, the full extent of liability that we have to you as a result of any fault in goods we have supplied is for us to repair or replace the goods or, in some cases, a full refund of the price paid for the goods.

Return of goods is at your expense. If you wish us to collect the goods, we will arrange this and charge you at cost for doing so. The exception to this if if the goods are returned under the NSW Sale of Goods and Services Act.

We consider any charge we make for sending goods to you to be a separate service which we are supplying, subject to cancellation rules for services, which means you cannot cancel postage or courier once we have supplied that service. Specifically, this means we do not refund postage, just the cost of the goods supplied when they are returned. If you receive a FREE SHIPPING, you will be charged $10 to reimburse the postage.

Returns Process
Please drop us an email to boxes@collectionbox.com.au stating your name, address, contact number, invoice/order number, product code or product name and description of issues you are having. Please attach any images if necessary.

Package Refusal
If a customer refuses (does not accept) the package, the customer will be billed the return fee assessed by the shipping company. By not accepting the package, customer is refusing to comply with the company policies and will not be entitled to any refund(s) or reimbursement(s). Prior to sending your package back, please request an Return Merchandise Authorization number.